Refund and Cancellation Policy

Refund and Cancellation Policy

Last Updated: [03-12-2023]

Refund Policy

We at Spinloot Tech Private Limited are committed to providing a seamless and enjoyable experience to our users. While we strive for user satisfaction, we understand that circumstances may arise where a refund is necessary. Our refund policy is as follows:

• Coin Purchases

  No refund will be provided for coin purchases made on the Spinloot app. Once coins are purchased, they are non-refundable. Please ensure your purchase choices are accurate before confirming.

• Transaction Errors

  In the event of a transaction error, where coins are not credited to your account after a successful payment, please contact our customer support at support@spinloot.in for assistance. Refunds for transaction errors will be processed on a case-by-case basis.

• Withdrawals

  Withdrawals of winnings to your bank account are final, and no refund will be provided once the withdrawal is processed. Please ensure the accuracy of your bank account details before initiating a withdrawal request.

Cancellation Policy

Spinloot offers a dynamic and interactive gaming platform, and in most cases, there is no need for cancellations. However, please note the following:

• Gameplay Sessions

  Once a gameplay session has started, it cannot be canceled. Please make sure you are ready to participate before joining any live sessions.

• Withdrawal Requests

  Withdrawal requests, once initiated, cannot be canceled. Please double-check your withdrawal details before confirming the request.

We reserve the right to modify, amend, or update our refund and cancellation policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests related to refunds or cancellations, please contact our customer support at support@spinloot.in.